Returns & Exchanges
At The Heritage Perth, we pride ourselves on the quality of our gourmet food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our goods, we offer a dedicated resolution process for any items that arrive damaged or do not meet our premium standards.
Inspect Your Delivery
Please examine your order immediately upon arrival and take clear photographs of any damage or quality concerns related to the packaging or food items.
Contact Our Team
Notify us within 24 hours of receipt by emailing our customer service team with your order number and the supporting photographs of the product in question.
Assessment Process
Our quality control team will review your claim within 2 business days to determine if a replacement, store credit, or refund is the appropriate resolution.
Resolution Fulfillment
Once approved, we will immediately process your replacement shipment or issue a refund to your original payment method, which typically appears within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing