Frequently Asked Questions
Everything you need to know about our premium artisanal offerings.
Where do you source your products?
At The Heritage Perth, we pride ourselves on sourcing the finest local ingredients and artisanal products directly from Western Australian producers to ensure maximum freshness and quality.
How do you handle local delivery for perishable items?
All perishable goods are transported in temperature-controlled packaging via our specialized courier partners. We offer same-day or next-day delivery within the Perth metropolitan area to maintain peak flavor.
Can I customize a heritage gift hamper?
Absolutely. You can curate a custom selection of our premium pantry staples, wines, and treats. Simply contact our concierge team or use the 'Build Your Own' feature on our website.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full replacement or refund.
Do you cater to specific dietary requirements?
Yes, we offer a wide range of gluten-free, vegan, and organic options. Each product page features a detailed ingredient list and allergen warnings to help you make an informed choice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a seamless checkout experience.